Someone declaring become an occasion Warner wire specialist try spilling techniques on Reddit.
Time Warner cable tv, the second-largest carrier of TV and internet service in the United States, informed Quartz it is exploring the listings. “We’re not able to validate when this person is really a present or previous staff,” a spokesman said.
Reddit individual cableguy_the going an “Ask myself things” (AMA) thread, uploading photographs of his ID badge and consistent as proposed proof his work. Their solutions to the inquiries arriving are really candid. Here are some highlights (typos protected).
On Comcast’s pending exchange period Warner Cable:
We would like the merger considering that the current party responsible is the worst in previous record. A lot of people acquiring discharged as a result of impossible metrics. All the electricity was fond of customer service staff and stripped from people that really check out the houses and fix dilemmas . It’s chaos together with business has been run like 
crap IMHO [in my humble advice].
On tension between specialists and customer care representatives:
Yea customer support reps and techs were battling a conflict that nobody sees. We detest them, they detest us. They determine clients the issue is the equipment when it rarely try. We tell visitors just to dismiss what the man about phone claims because it’s likely that excellent, he’s got never ever wired a property, installed a drop or repaired cable tv.
On what’s really incorrect with your connections:
Don’t think 50percent of exactly what the rep on cell informs you. Just set up the technical. Permit your operate. He’s accomplished this earlier. The representative merely answers cell phones. it is rarely the gear causing the problems.
On trick to getting better assist:
Whenever a technology shows up ,ask for his superiors amounts. Simply tell him it isn’t to lose him but to intensify a concern. He could name his sup to ensure the cool but that will help.
On what’s stopping faster internet get speeds:
Truly, basic analog cable. It requires upwards sooo much data transfer . 1 station per volume vs connecting multiple wavelengths to supply 8 stations for a downstream and 4 for an upstream . Once we get 100% digital tv.. online are certain to get quicker. In addition obstruction. If you live around a college it’s the worst . Grandmother might use the lady 15 meg for mail and surfing but younger Johnny college child sucks in the data transfer in the area utilizing netflix and torrenting and gaming. But they spend the exact same. IMHO what might correct this really is capping data and providing folks uncapped speed.
On exactly why splitting the cable connections are an awful idea:
Installing a splitter to simply attenuate the alert is really stupid we actually have points also known as attenuators which do this without adding unnecessary splitter. But it is true that an excessive amount of alert is as bad as inadequate we name that distortion
On whether this Reddit AMA will definitely cost your their tasks:
I might feel fired based exactly who captures me. I would will also get an added bonus its so difficult to inform aided by the ways this provider is now structured.
On what Wi-Fi indicators become unreliable, and will be vanquished by doorways and structure:
Yes very true. Plaster structure especially.Solid lumber doors, staying in a basement if the router is found on the second floor or vice versa. Wifi is a fickle monster.
On the “broken” wire modem:
Yea we hear this a great deal. I’d state in confirmed 12 months I’d say 5% with the modems I swapped comprise in fact defective. We carry out most canine and pony program and simply swap it anyway. The problem is more often than not perhaps not gear relevant. Modems either services or they don’t. Discover thus small in the middle. These are generally easy units. You will find program customers making use of my personal computer every thing operating just fine, after that turn to their unique products and every thing would go to shit. They nonetheless require an innovative new modem..Its insanity.