Anybody saying to-be a period Warner wire technician try spilling strategies on Reddit.
Opportunity Warner cable tv, the second-largest service provider of TV and websites in the us, told Quartz that it’s considering the postings. “We’re incapable of confirm if this individual is a present or former staff,” a spokesman said.
Reddit user cableguy_the begun an “Ask myself any such thing” (AMA) bond, uploading pictures of his ID badge and uniform as proposed proof their tasks. Their answers to the issues coming in are extremely candid. Here are a few highlights (typos maintained).
On Comcast’s pending purchase of Time Warner wire:
We wish the merger since present class responsible may be the worst in latest history. A lot of people obtaining fired because impossible metrics. All the power has become provided to customer care staff and removed through the those who in fact look at the houses and correct dilemmas . It’s a mess together with organization will be work like shit IMHO [in my modest thoughts].
Regarding stress between professionals and support service representatives:
Yea customer care representatives and specialists were combating a war that nobody sees. We hate them, they dislike all of us. They inform subscribers the problem is the apparatus whenever it rarely is. We determine people to just dismiss what the chap on the telephone claims because odds are excellent, he has got never wired a house, strung a drop or fixed cable tv.
On what’s actually wrong along with your hookup:
Don’t feel 50% of precisely what the associate throughout the cell tells you. Merely set up the tech. Allowed him function. He’s done this prior to. The agent only suggestions mobile phones. It’s hardly ever the gear evoking the issue.
Regarding key for you to get much better services:
Whenever a technology shows up ,ask for their supervisors wide variety. Simply tell him its not burning him but to elevate an issue. He could contact his sup to make sure the cool but that can help.
On what’s avoiding more quickly net install speeds:
Seriously, basic analogue wire. It requires right up sooo much bandwidth . 1 channel per frequency vs connecting several frequencies to produce 8 channels for a downstream and 4 for an upstream . Once we go 100percent digital tv.. Internet get quicker. Additionally congestion. If you reside around a college it’s the worst . Grandma would use the lady 15 meg for mail and searching but young Johnny university child sucks up the data transfer in your community utilizing netflix and torrenting and gaming. However they spend the same. IMHO what might correct this really is capping information and offering everyone uncapped performance.
On precisely why splitting their wire hookup try an awful idea:
Putting in a splitter just to attenuate the indication is truly stupid we already have facts known as attenuators that this without incorporating unneeded splitter. But it’s correct that too-much transmission is simply as worst as not enough we phone that distortion
On whether this Reddit AMA costs him their task:
I may be discharged based whom grabs myself. I may will also get press this link now an added bonus the so very hard to share with together with the method this business is currently organized.
About how Wi-Fi signals are unreliable, might feel vanquished by doorways and walls:
Certainly best shown. Plaster walls particularly.Solid wood gates, in a cellar whenever the router is found on the next floors or the other way around. Wifi was a fickle creature.
On the “broken” cable modem:
Yea I discover this much. I would personally state in certain 12 months I might state 5percent associated with modems I swapped had been really bad. We perform many canine and pony tv show and merely exchange it anyhow. The problem is almost always perhaps not equipment connected. Modems either services or they don’t. There clearly was very little around. These are typically quite simple devices. I have show users making use of my computer everything functioning just fine, after that switch back into her machines and every thing goes to shit. They however need another modem..Its insanity.